Associate Engineer

Description

The Associate Engineer’s role is to ensure our clients and internal staff receive professional and timely resolution to IT support requests. The role also assists our systems/network engineers with IT project implementations. The ideal candidate should have a strong foundation in Modern Windows Desktop Support, Microsoft 365 Messaging, and basic network and application troubleshooting skills.

Responsibilities

• Provide initial client support ticket intake and troubleshooting services.
• Provide client facing updates for the duration of an outstanding support ticket.
• Keep your tickets and time entries up to date daily with detailed notes.
• Developing and maintaining relationships with our client’s staff members.
• Assist in IT equipment unboxing, delivery, and on-site racking/cabling/setup.
• Assist with client on-site Desktop, Printer, Server, and network troubleshooting.
• Assist in the preparation and hardening of Desktop OS(s), Phone OS(s), and Server OS(s).
• Perform IT technical skills training both during business hours and after-hours.

Technical Requirements

• Minimum 3 years of relevant industry experience in help desk support or systems administration plus a combination of the below:
  • Proficient with and or certified Windows Modern Desktop Administrator.
  • Proficient with and or certified Microsoft 365 Messaging Administrator
  • Proficient with the use of the OSI Model and how to utilize it for network and IT systems troubleshooting and or CompTIA Network+ or Cisco CCNA certification.
  • Proficient with Desktop Hardware troubleshooting and or CompTIA A+ certified.
  • Basic understanding of common TCP/UDP services such as DHCP, DNS, HTTP, RADIUS, and LDAP.
  • Intermediate understanding of Microsoft Active Directory administration and or Microsoft InTune policies.

Personality Requirements

• Dedication to customer satisfaction and getting it right the first time
• Strong learning aptitude and ability to learn new technologies independently
• Ability to manage multiple priorities, commitments, and projects
• Self-motivated, guided, and passionate about your work product
• Must have excellent organizational and time management skills
• Positive attitude towards change and ability to adapt
• Excellent interpersonal skills and the ability to work in a team environment and interact with all levels of management as well vendors and customers
• Experience working in a consulting environment preferred